Engage
The best time to answer a question is while they are asking it
Every page has chat built in. You see the customer land, they see you are there, and the conversation happens while the interest is still warm.
What it does
Live chat in practice
Talk to them while they are still looking
01
Stop hunting across three tools
Page chat, SMS, and email land in a single inbox per contact, so what was already promised is in one place.
02
Reply the way you would in person
Answer with text, or record a video, an audio note, or a screen share directly in the thread. A confusing question gets a thirty-second answer instead of a paragraph.
03
Route it to the right person
Assign threads, share a conversation with a colleague, control who can see it, and choose which number or identity the message goes out as.
04
Cover the hours you are closed
Set business hours so an evening visitor is asked for a number and gets a reply in the morning, instead of silence.
05
Chat on your website too
The same conversation engine runs as an embeddable widget on your site, with a video greeting, routing rules, and the lead landing in the same inbox.
What changes
Why teams turn this on
- Questions get answered in minutes instead of next business day
- Reps catch buyers at peak interest instead of calling them back cold
- Nothing falls between text, email, and the website form
Connects with
Works with the tools you already run
See what your customer sees
Start free in a few minutes, or have us walk you through it against your own process.
No contract on Essential. Free migration from your current tool.