Home improvement · Siding & exteriors

The problem is behind the siding. Bring them with you.

Rot, failed housewrap, and bad flashing are invisible from the street. A short video of what you found is worth more than a paragraph explaining it.

The problem

You are quoting on conditions the homeowner cannot inspect

Exterior work is a large, unglamorous expense justified by problems the homeowner has never seen. That makes your scope look padded next to a competitor quoting a cosmetic job.

What it costs you

  • The homeowner cannot verify the damage behind the cladding
  • Your thorough scope looks expensive beside a surface-level quote
  • Curb-appeal decisions stall because the result is hard to picture
  • Weather delays turn into trust problems without communication

How it is used

What siding & exteriors teams send

Specific, not theoretical. These are the sends that get used most.

  • 01

    Condition documentation

    Record what you found at the test area (the rot, the failed wrap, the missing flashing), so the scope is obviously justified rather than arguably padded.

  • 02

    Comparing against a cheaper quote

    Explain on video what the other quote leaves out. The homeowner can then compare two things that are actually comparable.

  • 03

    Color and product selection

    Walk through options against their actual house, with photos of the same product on nearby homes.

  • 04

    Neighborhood proof

    Embed a map of the jobs you have completed locally. Exterior work sells on what the neighbors can see.

Customers

What it changed, and what they actually do

Named companies, their own numbers, and the specific thing each team sends. Where a result is early, or the company changed more than one thing at once, it says so.

  • Southwest Exteriors

    Ryan Shutt · CEO

    Windows, doors, and siding · San Antonio, Texas

    Close rate
    +7–8 points
    Demo rate
    76%91%
    Cancellations
    20–25%8–9%
    Text open rate
    96–97%
    “If Jon shows up at my door and I have already seen a video of him, I feel like I know him. That warm-up period is gone.”

    What they do

    A whiteboard with the homeowner’s name and appointment time in the confirmation video, then a 30–60 second introduction from the design consultant on the morning of the visit.

    Measured across roughly two years, over marketing, sales, and production together.

  • Durante Home Exteriors

    Johnathan Honeycutt · Marketing Director

    Birmingham, Nashville, Chattanooga, north Alabama and north Georgia

    Cancellation rate
    18% better
    “It puts a face to the name, puts a face to the company, and makes it more real.”

    What they do

    A short personalized video the moment an appointment is set or confirmed, showing the homeowner’s name and time on a whiteboard instead of a plain reminder text.

    Durante made several improvements in the same period. They name Quickpage as the biggest of them.

  • Shugarman’s Bath

    Ray Taggart · Contact Center Director of Operations

    Bath remodeling

    Demo rate
    85%92%
    Raw close rate
    28%~33%
    “It makes you a real person. You are now a human to them. You are not just another voice over the phone.”

    What they do

    A personalized video page after every booked appointment, carrying a “what to expect” video and an FAQ the homeowner can watch before the consultation.

    An early result, from the call center only.

  • JSB Home Solutions

    Mike D’Attoma · Sales & Design Team Manager

    Kitchens, baths, and sunrooms · central Ohio

    “Personalized video essentially answers all of the homeowner’s questions before you even get to the door.”

    What they do

    An “80% video” that answers the questions which come up in eight out of ten in-home consultations (who we are, what it costs, what the warranty is, who installs it, how long it takes), sent before anyone visits.

    JSB changed several things at once, so this one is their account of the difference rather than an isolated measurement.

Questions

Siding & exteriors questions

Will my reps actually use it?

This is the real question, and the honest answer is that adoption depends on making it faster than the alternative. Templates mean a rep is recording, not building. The mobile app means they send from the driveway rather than at 7pm from a laptop. Managers can see who is sending from the team dashboard, which tends to settle it.

What do we actually send before an appointment?

A thirty-second introduction from the rep who is coming, what will happen during the visit, roughly how long it takes, and what the homeowner should have ready. Teams usually add photos of recent local work and a short note on what happens after.

Does this work if the homeowner books through a call center?

Yes, and that is where it pays best. A workflow can fire off the appointment being set in your CRM, find the assigned rep, build the page with that rep’s introduction, and send it the evening before, nobody in the office touches it.

Can we use it after the appointment too?

Most teams do. A walkthrough of the quote explaining the line items beats a PDF, and a page with the proposal, the photos, and a chat window gives the homeowner somewhere to ask the question they think is stupid.

See it on your siding & exteriors follow-up

Bring your process and your CRM to a demo. Twenty minutes, and you will know whether it fits.

No contract on Essential. Free migration from your current tool.